Internet Security Incident
Frequently Asked Questions
How do I find out if my data was compromised?
If your personally identifiable information was stored on our server, you should receive a letter from CCM notifying you of this. There are several steps that you can take to minimize or eliminate potential harm.
- Monitor your financial statements and if you see any unauthorized activity, promptly contact your financial institution.
- You may also want to contact the three US Credit reporting agencies (Equifax, Experian and TransUnion) to obtain a free copy of your credit report by calling 1-877-322-8228 or by logging on to www.annualcreditreport.com. You have the right to get a free copy of your credit report from each of these three agencies once every 12 months.
- You many also want to consider placing a security freeze on your credit files. A freeze prevents an unauthorized person from using your personally identifying information to open new accounts or borrow money in your name.You will need to contact the three US credit reporting agencies to place the security freeze. The fee could be up to $10 for each credit reporting agency. The agencies may waive the fee if you can prove that identity theft has occurred. Keep in mind that when you place the freeze, you will not be able to borrow money, obtain instant credit, or get a new credit card until you temporarily lift or permanently remove the freeze.
To obtain a security freeze, contact the following agencies:
Equifax: 1-800-685-1111; web: https://www.freeze.equifax.com
TransUnion: 1-800-680-7289; web: https://freeze.transunion.com/sf/securityFreeze/landingPage.jsp
Experian: 1-888-397-3742; web: https://www.experian.com/freeze/center.html
What is Personally Identifiable Information (PII)?
Information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., a social security number; age; military rank; marital status; race; home phone numbers; other demographic, biometric, personnel, medical, and financial information, etc. that is not already public information and could be used on its own or with other information to identify, contact, or locate a single person.
What information was compromised?
We do not have proof that any data was stolen or otherwise compromised. Some information stored on the server contained client information such as name, address, and social security number. CCM did not have access to nor store any financial information such as credit card numbers or complete bank account numbers.
I’ve read the letter. Is there something I am required to do?
There is nothing that you are required to do.
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